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Cancellation By Param Gold Company Limited

There may be certain orders that Param Gold cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. Some reasons may include limitation on quantity available for purchase; errors in pricing or product information or certain issues identified by our fraud avoidance department or any other issue which Param Gold identifies for not accepting the order. We also reserve the right to ask for additional information for accepting orders in certain cases. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order.

Cancellation by Customer

Once an order is placed, it can only be cancelled 24 hours before the shipment date provided to the destination. Once the cancellation request is received, we will initiate the process of refunding the amount to your account via the same payment mode that you had used to make the transaction or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use). Once the refund process is initiated, you will receive the refund amount directly in your account or through cheque. All bank charges will be debited from the refund amount of the customer, PG will provide the details of deduction with proof. International customer/s reversal will be made through the same mode of payment and the actual amount receipt in INR by PG account. The conversion into US$ will be as of date subject to deduction of all bank charges. Cancellation of Customize Order reversal will be made through the same mode of payment subject to deduction of Making Charges and all bank charges. NOTE: In the event that the amount has been deducted from your account but the transaction failed, we will refund the amount to your account at the earliest.

Return And Exchange Policy

Param Gold is committed to ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance. However, if you are not happy with the product, you can choose to return the order. NOTE: In case of international orders, we do not currently accept any returns or exchange of our products, except for those cases where a defective product has been delivered. You shall return the defective product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. You are required to report the defect within 7 days of receipt of the product either by calling us or writing to us. For the refund on the returned defective product please check the section on Refund below.

7- DAYS RETURN POLICY FOR DOMESTIC ORDERS ONLY
In the unlikely event that the order delivered is in damaged condition, or otherwise, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice and get the refund. Our courier partner will collect the order from the address provided by you and will get it back to us.

RETURN CHARGES
Domestic Order: Our courier partner will collect the order from provided address (within India). Customer need not pay any shipping charges to return the product.
HOW TO INITIATE THE REFUND PROCESS? 1. Customers should contact Param Gold’s customer support or write us within 7 days from the receipt of product. 2. Customers should not return the product before receiving a confirmation mail from Param Gold about the same. 3. All the products must be returned in their original condition, unaltered and unused. 4. Provide the invoice/guarantee card into the package for return process. Without the above, returns will not be processed. NOTE: We shall not entertain any request after 7 days from the date of receipt of the product.

REFUND
We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible. Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use). In case the customer pays online then amount will be refunded within 7-15 working days from the receipt of returned product(s) at the warehouse of Param Gold.

DOMESTIC ORDER:
In case of domestic order (where the product is shipped within India) 100% refund will be made. In case the customer pays online then the amount will be refunded within 7-15 working days from the receipt of the returned product(s) at the warehouse of Param Gold.

INTERNATIONAL ORDER:
For international orders, currently we do not provide for refund policy. Although, Param Gold will refund the amount to the customer only under following two circumstances and at the sole discretion of Param Gold:
1. We will accept the return of only defective product and then subsequently provide for the refund. However, the refund process will be initiated only post inspection and after we get ago ahead from our QA (quality assurance) team. While refunding for the defective product, we will not charge you for shipment (to and from). Not agree with this – we can discuss.
2. We will refund under those circumstances where our logistic partner has been unable to deliver the product, even after repeated efforts due to the customer’s unavailability. Although while making the refund, we will deduct from the amount paid all the costs incurred by Param Gold like shipment expenses both to and from, customs paid and any other charges.

JEWELLERY
We reserve the right to not allow the exchange of jewellery products due to the differential that may arise, as no two products will have the exact weight & hence the price will differ. Please note that our pricing is calculated using current precious metal and gem prices to give you the best possible value. These prices do change from time to time, owing to the fluctuations in prices of precious metal and gem prices, so our prices will also change. However, if you choose to cancel the order(before shipment) or return the product because of receiving it in damaged condition, the refund will be made directly to your account or issued by cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use). Prices on our website are subject to change without notice. Please expect that you will be charged the price for the jewellery as it is listed on the day of purchase.

EXCHANGE:
We regret to inform that exchange of products is not possible for the products bought from our website.