We value the trust you place in PARAM GOLD.com. That's why we insist upon the highest standards for secure transactions and customer information privacy.
1. Collection of Personally Identifiable Information We collect email address from you when you select email during the first app launch. This enables us to sync your wishlist and shopping cart already created by you on the PARAM GOLD website. We also use your contact information to send you offers and recommendations based on your previous orders, your browsing history and your interests.
We may disclose to third party services certain personally identifiable information listed below:
- information you provide us such as name, email, mobile phone number
- information we collect as you access and use our service, including device information, location and network carrier
This information is shared with third party service providers so that we can:
- personalize the app for you
- perform behavioural analytics
2. Use of Demographic and Profile Data We use personal information to provide the services you request. We use your personal information to troubleshoot problems; collect fees owed; measure interest in our products and services, inform you about online and offline offers and customize your experience. In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users' activity on our app. We identify and use your IP address to help diagnose problems with our server, and to administer our app.
3. Security Precautions Our site has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
4. Choice/Opt-OutPARAM GOLD.com provides all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account.
5. Questions? Questions regarding this statement should be directed to the following address: email@example.com
Shipping & Returns Policy
10 day money back policy*Once the product is returned under our 10 Day Money Back policy the refund will be credited to your PARAM WALLET account. You may choose to either make another purchase using the same or get the amount refunded to your bank account.
1. For cash on delivery orders, the refund will be processed to your bank account.
2. For prepaid orders, the amount will be credited to the payment source (Credit Card/Debit Card /Net Banking).
Will I have to pay for shipping the product back to you?We offer FREE Return Shipping. You'll receive complimentary return shipping on all resizings, exchanges, or refunds for all products within the 30-day money back policy.
How do I return the product to PARAM GOLD within 30days?
Select the item in your order that you want to return from here
Ready your jewellery in the original packing material along with the certificate.
Lifetime Exchange & Buy-Back Policy
We offer a Lifetime Exchange & Buy-Back Policy on all purchases* made from PARAM GOLD, within India. The product along with the original product Invoice , can be returned for buy-back or exchanged basis its current market value, with deductions towards making charges, Other Charges(Rodium, C Z Diamond etc) and towards processing charges. If you received a discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable.
|CATEGORY||EXCHANGE VALUE||BUYBACK VALUE|
|Real Diamond Jewellery||100% of gold/platinum value at current market rate
100% of Real Diamond value at current market rate
|100% of gold/platinum value at current buying market rate
80% of diamond value at current market rate
|Plain Gold /Platinum jewellery||100% of gold/platinum value at current market rate||100% of gold/platinum value at current buying market rate|
|Coins||100% of gold value at current market rate||100% of gold value at current buying market rate|
Jewellery returned showing signs of alteration by anyone other than PARAM GOLD shall not be accepted for return. Based on our quality inspection, we reserve the right to change the Exchange and Buy-Back amount of the product.
For PARAM GOLD products not bought from PARAM GOLD Stores / Website www.PARAM GOLD.in) an additional deduction of 5% would be charged over and above the above mentioned exchange/buyback policy. Original Invoice and certificate must be produced for exchange/buyback
PARAM GOLD products bought from non PARAM GOLD Offline Stores will not be eligible for exchange/buyback.
Free Shipping PARAM GOLD provides free delivery/shipping on all items within India. Shipping time is 24-48hrs for "Available in Stock" items and 20 business days for "Make to Order" items.
Transit Insurance All goods will be fully insured by PARAM GOLD until they reach you, so your purchase is 100% safe.
Customer Delight Need help? Think we could have done something better?
We are listening and happy to do what we can to improve. Please let us know.
We can be reached at firstname.lastname@example.org Or whats app 8291432351 between 11.30 am – 8.30 pm, 7 days a week.
Our registered office address is:
SHOP NO 1 HANSA HERITAGE,
MATHURADAS ROAD , KANDIVALI WEST,
MUMBAI – 400067.